Every plan includes order lookups, suggested answers and email handoff. Plans differ by the number of AI conversations each month and by team features. Prices are in US dollars and billed through Shopify.
For trying SideMick. Optional pay as you go after 10, up to $15 a month.
10 AI conversations a month
No card needed
For stores that get a few questions a day.
250 AI conversations a month
14-day free trial
For busier stores.
1,000 AI conversations a month
14-day free trial
For high-volume stores.
3,000 AI conversations a month
14-day free trial
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Usage | ||||
| AI conversations a month | 10 | 250 | 1,000 | 3,000 |
| Extra conversations | $0.15 each, optional, up to $15 | $0.12 each | $0.10 each | $0.10 each |
| Free trial | No card needed | 14 days | 14 days | 14 days |
| Answers | ||||
| Answers from orders, products, policies and pages | Included | Included | Included | Included |
| Order lookup and tracking | Included | Included | Included | Included |
| Knowledge base with your own Q&A | Included | Included | Included | Included |
| Suggested answers | Included | Included | Included | Included |
| Email handoff | Included | Included | Included | Included |
| Widget | ||||
| Name, avatar, colour, font and position | Included | Included | Included | Included |
| Hide “Powered by SideMick” | Not included | Included | Included | Included |
| Team and reporting | ||||
| Reporting | Not included | Included | Included | Included |
| Priority support | Not included | Not included | Not included | Included |
A conversation is one chat session with at least one AI reply. It closes after 24 hours with no messages, so a customer who comes back the next morning to the same chat is still one conversation. Chats handled only by a person are not counted.
On a paid plan, each extra conversation costs $0.12 on Starter or $0.10 on Growth and Pro. On Free you can turn on pay as you go at $0.15 each, up to $15 a month. You set a monthly cap in the app, and you’re never charged more than that. Extra conversations appear as usage charges on your Shopify bill.
When you reach your allowance on Free, or your cap on a paid plan, the widget stops giving AI replies until the next billing month. Customers can still leave their email address and question, which go to your support inbox.
SideMick is billed through Shopify, in US dollars. Charges appear on your regular Shopify invoice, so there’s no separate card to add. You can change plan or cancel from the app at any time.
Starter, Growth and Pro start with a 14-day free trial. You won’t be charged if you uninstall SideMick before the trial ends. The Free plan has no trial because it doesn’t cost anything.
More questions are answered on the support page.
