Help with SideMick.

SideMick is an AI live chat app for Shopify stores, made by Webgro Ltd, a UK web agency. It adds a chat widget to your storefront. The agent, called Mick unless you rename him, answers customers from your store’s orders, products, policies and pages, plus a knowledge base you control. When he can’t help, the chat is passed to you.

SideMick is being prepared for the Shopify App Store. Leave your email and we’ll tell you when it’s ready to install.

For now, yes. More platforms may follow later.

No. After you install SideMick, you switch on its app embed in the Shopify theme editor. Switching it off removes the widget again. Nothing is added to your theme files.

The widget script loads after the rest of the page, so it doesn’t hold up your store’s own content.

From two places: your Shopify store (orders, tracking, products, stock, policies and pages) and your knowledge base, which holds anything you add yourself, such as web pages, PDFs and questions and answers.

Answers based on your content name their source, for example “From: Refund policy”, so customers and you can see where they came from.

He says so and offers to pass the question on. The customer leaves an email address and the conversation is sent to your support inbox so you can reply. The question also counts towards your suggested answers, so you can add the answer once and Mick will use it next time.

SideMick groups the questions it couldn’t answer well, counts how often each is asked, and drafts an answer from your store’s content. A question appears in the list once it has been asked three times. You can approve the draft, edit it or dismiss it. Nothing is added to your knowledge base without your approval.

Yes. A guest gives the order number and the email address used on the order, and both must match. Customers who are logged in to your store are matched to their orders automatically. Mick never shows a full delivery address or any payment details in the chat.

Yes. You can change the agent’s name, greeting, avatar (Mick, initials, a chat icon or your own logo or photo), colour, font and position. On Starter and above you can also hide “Powered by SideMick”.

At launch, chats that need a person are handed over by email. Live takeover, where your team joins the chat in real time, is planned for the Growth and Pro plans.

At launch Mick replies in English. Replies in the customer’s own language are planned for the Pro plan.

SideMick reads your orders (including the customer’s name, email and delivery address, which are used to confirm an order lookup), products, policies and online store pages. It uses this only to answer your customers’ questions. Our privacy policy has the full details.

No. Replies are generated through Anthropic’s Claude API, which Anthropic does not use to train its models under its commercial terms. We don’t use your store data or chat transcripts to train models either.

Shopify tells us 48 hours after you uninstall. We then delete your store’s data, including chat transcripts and your knowledge base, within 30 days. If you reinstall later, SideMick starts again from scratch.

The widget stores one session identifier in the customer’s browser so the conversation carries on as they move between pages. It doesn’t use advertising or tracking cookies.

There’s a Free plan with 10 AI conversations a month. Paid plans are Starter at $29 (250 conversations), Growth at $89 (1,000) and Pro at $249 (3,000), billed monthly through Shopify in US dollars. See pricing for what each plan includes.

One chat session with at least one AI reply. A conversation closes after 24 hours with no messages. Chats handled only by a person aren’t counted.

Extra conversations cost $0.12 each on Starter and $0.10 on Growth and Pro, up to a monthly cap you set in the app. On Free you can turn on pay as you go at $0.15 each, up to $15 a month. You’re never charged above the cap.

Switch to the Free plan in the app, or uninstall SideMick from your Shopify admin. Uninstalling cancels any paid plan, and no further subscription charges are made.